Started 25 Oct, 18:15 UTC · Lasted 9 min · Affects: Website & web app, API, Realtime connection, Voice & calls, Downloads & updates, Voice relay (TCP fallback) · Detected automatically

Users were unable to access Voznest services, including the website, API, and voice features, due to an issue with the machine or its network at the hosting provider. The disruption lasted for a period of time and affected multiple regions. The cause of the issue is still being investigated as the server and its components were unresponsive. The issue has been resolved and services are now available.

1. Resolved25 Oct, 18:28 UTC

   Resolved. It lasted 9 min; everything has been working normally since.

2. Monitoring25 Oct, 18:24 UTC

   Recovered — everything answers again. Watching it for a few minutes before closing (9 min so far).

3. Investigating25 Oct, 18:17 UTC

   Update: Nothing on the server answers — not the website, not the API, not the voice relay that's reached directly. The machine or its network at the hosting provider is down.
   • Website & web app: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • API: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Realtime connection: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice & calls: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice relay (TCP fallback): failing from US West (no answer within 8 s), US East (no answer within 8 s), Europe (no answer within 8 s)
   • Downloads & updates: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))

4. Investigating25 Oct, 18:16 UTC

   We're looking into it. Nothing on the server answers — not the website, not the API, not the voice relay that's reached directly. The machine or its network at the hosting provider is down.
   • Website & web app: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • API: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Realtime connection: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice & calls: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice relay (TCP fallback): failing from US West (no answer within 8 s), US East (no answer within 8 s), Europe (no answer within 8 s)
   • Downloads & updates: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))