Started 25 Oct, 17:57 UTC · Lasted 1 min · Affects: Website & web app, API, Realtime connection, Voice & calls, Downloads & updates, Voice relay (TCP fallback) · Detected automatically

Users experienced a major outage of Voznest services, including the website, API, and voice functionality, for a brief period. The issue lasted for 1 minute, during which time users were unable to access or use the platform. The cause of the outage is not specified, but the issue has been resolved and all services are now working normally. Everything has been functioning as expected since the resolution.

1. Monitoring25 Oct, 18:01 UTC

   Recovered — everything answers again. Watching it for a few minutes before closing (4 min so far).

2. Investigating25 Oct, 18:00 UTC

   Update: Nothing on the server answers — not the website, not the API, not the voice relay that's reached directly. The machine or its network at the hosting provider is down.
   • Website & web app: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • API: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Realtime connection: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice & calls: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice relay (TCP fallback): failing from US West (no answer within 8 s), US East (no answer within 8 s), Europe (no answer within 8 s)
   • Downloads & updates: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))

3. Investigating25 Oct, 17:58 UTC

   We're looking into it. Nothing on the server answers — not the website, not the API, not the voice relay that's reached directly. The machine or its network at the hosting provider is down.
   • Website & web app: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • API: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Realtime connection: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice & calls: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))
   • Voice relay (TCP fallback): failing from US West (no answer within 8 s), US East (no answer within 8 s), Europe (no answer within 8 s)
   • Downloads & updates: failing from US West (Cloudflare error 530 (tunnel down)), US East (Cloudflare error 530 (tunnel down)), Europe (Cloudflare error 530 (tunnel down))

4. Resolved25 Oct, 17:37 UTC

   Resolved. It lasted 1 min; everything has been working normally since.